Naked Suede

GET DETAILED WITH...

EXCHANGES & RETURNS

Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 10 days from the date you received your order to exchange or return. We will collect from your home, work or an alternative address for free.

Shipping is complimentary on all exchanges; however, if you are based outside the US you will need to pay taxes and duties on this.

Please make sure your items are returned new, unused and with all NakedSuede and designer garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer.

Please contact our customer care team by emailing customercare@nakedsuede.com if you have any further questions.

 

RETURNING YOUR PURCHASE

We simply create a Returns Merchandise Authorization (RMA) number, book a complimentary collection and you can send your item(s) back to us within 10 days of receiving your order.

To ensure your return is covered by our complimentary returns policy, please send it back from the same country it was delivered to. Orders sent back from a different destination may incur additional charges and be delayed in customs.

We prefer that items are returned to us via our own service so that they are protected and insured. You can return using any secure means, but we may not accept liability. Please email customercare@nakedsuede.com if you intend to do this .

 

 

RECEIVING A REFUND

  • Your refund will be credited to the original payment method or as store credit to NakedSuede.com site.

    If your order has been sent to a destination within the US or Canada, all sales taxes will be refunded. Outside the US and Canada, customs duties and sales taxes are non-refundable through NakedSuede. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

    Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

     

    OUR POLICY

    • All items must be returned new, unused and with all NakedSuede and designer garment tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.

      Clothing

      Please take care trying on items as all products must be returned in a new and unused condition with all NakedSuede and designer garment tags still attached.

      Bags

      Please handle light-colored bags carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored bags.

      Shoes

      When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping.

      Beauty

      Skincare, cosmetics and haircare must be returned unused, unopened, and in their original packaging otherwise we will not accept them. Please note that fragrance, nail polish and aerosols are final sale and cannot be returned due to restrictions by the Department of Transportation.

      Lingerie & Swimwear

      Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.

      Limited-Edition Products and Books

      As these items are highly collectible, please only remove the protective cover and packaging once you are certain that you wish to keep them.

      Technology

      Technology products should be returned in the original packaging.

       

      Gifts

      To arrange a gift return, please email customercare@nakedsuede.com

      Faulty goods

      Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within three months of purchase. Please note that items that have been damaged as a result of wear and tear are not considered to be faulty.

      Colors

      We have made every effort to display the colors of our products that appear on NakedSuede as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.

      Final Sale

      Final sale items purchased during or sale clearance items cannot be returned or exchanged.

      Late Returns

      Your purchase should be sent back to us within the 10 days of receiving your order. Returns outside of this period are accepted at the discretion of NakedSuede.

      Repeated Returns

      We offer a flexible returns policy to make your online shopping experience even easier. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.

    •  

Payment Methods

We accept Visa, MasterCard and American Express cards. Payment is only debited from your card at time of dispatch.

You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to NAKEDSUEDE.COM.

 

Please note, payment is only debited from your card at time of dispatch.

 

Payment Security

All transactions on this website are processed using Datacash, a secure online payment gateway that encrypts your card details in a secure host environment.

To give you even more confidence in shopping online with NAKEDSUEDE.COM, we have introduced MasterCard® SecureCodeTM. This service protects your existing Maestro card account from unauthorised use when you shop with us.

To use this service, you must first register with the bank or other organisation that issued your card. To find out more, visit the MasterCard® SecureCode website.

Once you have registered and created your own private password with your card issuer, you will be automatically prompted at checkout to provide this password each time you make a purchase. This means that even if someone knows your debit card number, they will be unable to complete a purchase without your private password.

Please note: Your MasterCard® SecureCode password is not your NAKEDSUEDE.COM account password. NakedSuede does not have access to your MasterCard® SecureCode password.

 

Website Security

  • To help ensure that your shopping experience is safe, simple and secure NakedSuede uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.

    You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.

    Digital Security Certificates

    NAKEDSUEDE.COM is registered with Cybertrust as an authentic site. This ensures that your information is kept private while in transit between your web browser and our web server.

     

US Delivery Times & Costs

 

Type your zip code in the box below to display the available shipping options and charges for your destination.

Please note that during sale, Standard and Express shipping may experience possible delays.

 

During free shipping promotions, the delivery cost will be removed on the final payment page.

 

Taxes & Duties

Prices displayed on the website are exclusive of taxes. When you proceed to purchase your order, sales tax and customs duty (where applicable) will be calculated on the total merchandise value and shipping charges, and displayed on the Order Summary page.

Canada

If you have purchased an item labelled “Made in the USA” and your chosen shipping destination is Canada, we will refund the duties for this piece. Simply contact Customer Care with your order number to arrange this for you once your delivery has arrived.

USA

If you are shipping within the USA, sales tax will only be charged on orders shipped to Florida. NakedSuede is not required to and does not collect sales or use tax in any other states, however your purchase may be subject to local use tax unless it is exempt from taxation. It is your responsibility as the customer to report any purchases of tangible personal property that have not been taxed by NakedSuede and pay use tax on those purchases unless exempt under local State law.

Outside the USA, most destinations are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.

The following countries are shipped to on a DDP (Delivery Duty Paid) basis:

  • Australia

  • Austria

  • Bahrain

  • Belgium

  • Brazil

  • Brunei

  • Bulgaria

  • Canada

  • Chile

  • China

  • Croatia

  • Cyprus

  • Czech Republic

  • Denmark

  • Egypt

  • Estonia

  • Finland

  • France

  • Germany

  • Greece

  • Hungary

  • India

  • Ireland

  • Italy

  • Japan

  • Jordan

  • Kuwait

  • Latvia

  • Lithuania

  • Luxembourg

  • Malaysia

  • Malta

  • Monaco

  • Netherlands

  • New Zealand

  • Norway

  • Oman

  • Philippines

  • Poland

  • Portugal

  • Puerto Rico

  • Qatar

  • Romania

  • Saudi Arabia

  • Singapore

  • Slovakia

  • Slovenia

  • South Africa

  • South Korea

  • Spain

  • Sweden

  • Switzerland

  • Thailand

  • United Arab Emirates

  • United Kingdom

  • United States

  • Venezuela

If a DDU (Delivery Duty Unpaid) destination is selected (such as Bermuda or Mexico), product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we will always seek your confirmation by email prior to dispatching a DDU order. Please look out for this email to ensure timely dispatch of your order.

 

International Delivery Times & Costs

  • Select your shipping destination from the list of countries below to display the available options and charges.

    Please note that during sale, Standard and Express shipping may experience possible delays.

    During free shipping promotions, the delivery cost will be removed on the final payment page.

     

    Russian shipping terms and conditions

      • View in English

        УСЛОВИЯ ДОСТАВКИ И СОВЕРШЕНИЯ ТАМОЖЕННЫХ ОПЕРАЦИЙ ПО СЕТИ ЭКСПРЕСС-ПЕРЕВОЗЧИКА DHL EXPRESS (далее - Условия)

        Настоящие Условия используются при оказании услуг Экспресс-перевозчиком DHL Express при доставке Экспресс-грузов для личного пользования.

        1. Термины, используемые в настоящих Условиях:

        Экспресс-перевозчик - DHL Express представлен на территории РФ двумя лицами: ЗАО «ДХЛ Интерненшл» и ООО «ДХЛ Экспресс». DHL Express, а также третьи лица, осуществляют совместную деятельность по международной перевозке Экспресс-грузов и совершению таможенных операций в отношении Экспрес-грузов. Таможенный представитель – ООО «ДХЛ Экспресс», совершающее от имени и по поручению декларанта или иных заинтересованных лиц таможенные операции в соответствии с таможенным законодательством Таможенного Союза. Экспресс-груз – товар, перевозимый в рамках скоростной перевозки любыми видами транспорта с использованием электронной информационной системы организации и отслеживания перевозок на сайте www.dhl.ru в целях доставки данного товара до Получателя в соответствии с индивидуальной транспортной накладной в течение минимально возможного и/или фиксированного промежутка времени. Отправитель – юридическое лицо, обычно интернет-магазин, передавшее Экспресс-перевозчику Экспресс-груз для доставки. Получатель – физическое лицо, получатель Экспресс-груза, указанный на транспортной накладной DHL Express.

        2. Предмет настоящих Условий

        2.1. Настоящие Условия представляют собой публичную оферту и составляют Договор перевозки и совершения таможенных операций в отношении Экспресс-грузов консенсуального типа, совершаемый между Отправителем/Получателем, Экспресс-перевозчиком и Таможенным представителем (далее - Договор). 2.2. Нажатием кнопки, проставлением галочки либо другого знака в поле «Я принимаю условия Публичной оферты» а также/либо какого-либо другого фактического подтверждения согласия на сайте Отправителя при заказе Получатель Экспресс-грузов принимает положения настоящего Договора от своего имени и от имени иных прямо или косвенно заинтересованных лиц, включая и Отправителя.

        2.3. В соответствии с применимым в РФ законодательством Экспресс-перевозчик и Таможенный представитель вправе требовать от Получателя документы и сведения, необходимые для выполнения международной перевозки Экспресс-грузов и совершению таможенных операций в отношении Экспресс-грузов, в том числе содержащие информацию, составляющую коммерческую, банковскую и иную охраняемую законом тайну, либо другую конфиденциальную информацию, и получать такие документы и сведения в сроки, обеспечивающие соблюдение установленных законодательством требований. Экспресс-перевозчик и Таможенный представитель признает и подтверждает, что полученная информация, составляющая государственную, коммерческую, банковскую и иную охраняемую законом тайну (секреты), либо другая конфиденциальная информация не будет разглашаться или использоваться Экспресс-перевозчиком, Таможенным представителем и их работниками для собственных целей, передаваться иным лицам, за исключением случаев, предусмотренных законодательством, применимым в РФ, а также случаев, когда передача информации иным лицом необходима для выполнения международной перевозки Экспресс-грузов и совершения таможенных операций в отношении Экспресс-грузов.

        Таможенный Представитель и Экспресс-перевозчик настоящим подтверждают, что полученная от Получателя информация, составляющая государственную, коммерческую, банковскую и иную охраняемую законом тайну (секреты), либо другая конфиденциальная информация не будут храниться или использоваться Таможенным представителем и Экспресс-перевозчиком в иных целях, чем это предусмотрено для выполнения своих обязанностей в соответствии с настоящей публичной офертой и/или требованиями закона.

        3. Условия доставки по сети DHL Express.

        3.1. Отправитель и Получатель согласны с тем, что для транспортировки грузов по сети DHL Express применяются обычные Условия доставки DHL Express, основные положения которых, важные для Получателя, перечислены ниже: Доставка и невозможность доставки Грузы не могут быть доставлены по адресам абонентских ящиков или с указанием только почтовых индексов. Грузы доставляются по адресу Грузополучателя, указанному Грузоотправителем (в случае почтовой услуги - по адресу первого почтового центра), однако, не обязательно лично Грузополучателю. Доставка Грузов, адресованных в центральную зону получения грузов, производится именно в эту зону. В случае неприемлемости груза, его заниженной таможенной стоимости, невозможности нахождения или идентификации Грузополучателя с помощью разумных мер, отказа Грузополучателя от доставки или оплаты доставки «DHL» предпримет все зависящие от него меры для возврата Груза Грузоотправителю за счет последнего; в противном случае Груз поступает в распоряжение «DHL» и может быть реализован по его усмотрению без какой-либо ответственности перед Грузоотправителем и любыми иными лицами, а вырученные от реализации денежные средства за вычетом стоимости услуг и соответствующих административных расходов подлежат возврату Грузоотправителю. Инспектирование «DHL» имеет право вскрывать и инспектировать Грузы без уведомления.

        ОтветственностьNakedSuede страхует каждую покупку на весь период перевозки до момента ее доставки на указанный адрес. О получении товаров мы просим расписаться, после чего ответственность за купленные товары переходит к Получателю.

        Задержка в перевозке Грузов и Гарантии возврата денежных средств«DHL» предпримет все зависящие от него меры для доставки груза в соответствии с регулярным расписанием «DHL», однако такое расписание не является обязательным к исполнению и не является частью настоящего контракта. «DHL» не несет какой-либо ответственности за любой ущерб или убытки, обусловленные задержкой в доставке. Ряд услуг предусматривают гарантию возврата денежных средств, обеспечивающую выплату или возмещение денежных средств в размере полной или частичной стоимости доставки Груза в случае задержки в некоторых ситуациях. С условиями гарантии возврата денег можно ознакомиться на веб-сайте «DHL» (www.dhl.com) или в отделе обслуживания клиентов «DHL». Независящие от «DHL» обстоятельства «DHL» не несет ответственность за какой-либо ущерб и убытки, вызванные не зависящими от «DHL» обстоятельствами. Указанные обстоятельства, помимо прочего, включают: негативное воздействие электрических или магнитных полей на электронные или фотографические изображения, данные или записи или их стирание, любые дефекты или характеристики, обусловленные характером Груза, даже если о них было сообщено «DHL»; любые действия или бездействие лиц, не являющихся сотрудниками или подрядчиками «DHL», а именно, Грузоотправителя, Грузополучателя, третьей стороны, таможенных органов или иных официальных лиц; «Форс-мажорные обстоятельства» — землетрясение, циклон, ураган, наводнение, туман, военные действия, катастрофа воздушного судна или эмбарго, мятеж или массовые беспорядки, производственные конфликты. Международные конвенции В случае осуществления перевозки Грузов авиационным транспортом, когда конечный пункт назначения или остановки находится в стране, отличной от страны отправления, применяются положения Монреальской конвенции или Варшавской конвенции в зависимости от обстоятельств. В случае осуществления перевозки международным дорожным транспортом может применяться Конвенция о договоре международной дорожной перевозки грузов (КДПГ). Эти конвенции ограничивают ответственность «DHL» за утерю либо повреждение груза. Маршрут следования Грузоотправитель соглашается с любым маршрутом следования и отклонениями от него, включая возможность прохождения Груза через промежуточные перевалочные пункты. Применимое законодательство Любые споры, возникающие из настоящих Условий, или в связи с ними, в интересах «DHL» подлежат рассмотрению в судах страны отправления Груза и регулируются законодательством этой страны, при этом Грузоотправитель обязуется признать указанную юрисдикцию, если это не противоречит действующему законодательству. 3.2 Полный текст Условий доставки по сети DHL Express доступен на сайте www.dhl.ru .

        4. Условия совершения таможенных операций

        4.1. Таможенный представитель: 4.1.1 вправе производить таможенное декларирование Экспресс-груза; 4.1.2. вправе производить уплату таможенных и иных платежей, в том числе процентов и пеней, в отношении декларируемых Таможенным представителем от имени и по поручению Получателя в порядке, предусмотренном действующим законодательством; 4.1.3.обязуется информировать Получателя о дате прибытия товаров на склад временного хранения (далее – СВХ) посредством факсимильной или электронной связи; 4.1.4. обязуется совершать другие действия, предусмотренные таможенным законодательством Таможенного Союза и Российской Федерации, необходимые для совершения таможенных операций, в качестве лица, наделенного Получателем полномочиями в отношении декларируемых Экспресс-грузов. 4.2. Получатель обязуется предоставлять Таможенному представителю полные и достоверные сведения и документы, предусмотренные таможенным законодательством Таможенного Союза и Российской Федерации, для осуществления декларирования Экспресс-грузов, а также в соответствии с запросом Таможенного представителя представлять дополнительные документы. Все необходимые документы для декларирования товаров должны быть представлены не позднее 10 (десять) календарных дней с момента прибытия товаров на склад временного хранения 4.3. Получатель обязуется самостоятельно соблюдать все формальности, связанные с частотой перемещения им грузов через таможенную границу. 4.4.Отправитель и Получатель гарантируют юридические правомочия или иные законные основания на совершение юридически значимых действий Таможенного представителя от их имени и несут полную ответственность за предоставление полной и достоверной информации относительно Экспресс груза.

        5. Ответственность Сторон

        5.1. Получатель несет ответственность за штрафные санкции, наложенные на Таможенного представителя вследствие нарушения последним таможенных правил в связи с предоставлением Получателем неполной и/или недостоверной информации и документов, в том числе, несоответствия перевозимых товаров сопроводительным документам в части их наименования, количества, иных характеристик, влияющих на достоверное декларирование, а равно несвоевременного предоставления Получателем указанных документов и информации, и в этом случае Получатель обязуется возместить Таможенному представителю суммы таких санкций на основании отдельного счета. 5.2. Таможенный представитель не несет ответственность за упущенную выгоду, а также иные косвенные и непредвиденные убытки Получателя, даже если такие убытки предсказуемы или если Таможенный представитель был о них уведомлен, или мог бы или должен бы был знать о них. 5.3. Стороны освобождаются от ответственности за частичное или полное неисполнение обязательств по настоящему Договору, если оно явилось следствием обстоятельств непреодолимой силы, и если эти обстоятельства непосредственно повлияли на исполнение данного Договора.

        6. Тарифы и оплата услуг по совершению таможенных операций:

        6.1. Стоимость услуг определяется в соответствии с тарифами Таможенного представителя на дату выставления счета, включая суммы таможенных и иных платежей, уплаченных Таможенным представителем при оказании услуг по настоящему Договору. 6.2. Услуги Таможенного представителя должны быть оплачены Получателем. 6.3. Таможенный представитель оставляет за собой право за счет Получателя удерживать любые товары последнего до момента получения Таможенным представителем полной оплаты услуг, оказанных Получателю по настоящему Договору.

        7. Общие положения

        7.1. В случае изменения текста Условий и/или Договора, Стороны соглашаются, что будут применены Условия, действующие на дату получения согласия, указанного в п. 2.2.

        DHL EXPRESS NETWORK TERMS AND CONDITIONS OF CARRIAGE AND CUSTOMS OPERATIONS ("T&C")

        These Terms & Conditions are applied to services provided by Express Carrier DHL Express in respect of delivery of Express Shipments for personal use.

        1. Terms used herein:

        Express Carrier: DHL Express is represented within the Russian Federation by two entities, DHL International ZAO and DHL Express OOO. DHL Express as well as third parties work together to deliver Express Shipments internationally and perform customs operations in respect of Express Shipments. Customs Broker means DHL Express OOO performing customs operations in the name and on behalf of the customs applicant and other interested parties in accordance with the customs laws of the Customs Union. Express Shipment means goods shipped in express mode by any means of transportation using electronic shipment organisation and tracking system on www.dhl.ru website to deliver those goods to the Consignee pursuant to an individual waybill within the shortest possible and/or fixed period of time. Shipper means a legal entity, normally an online store that handed Express Shipments over to the Express Carrier for delivery. Consignee means an individual consignee of Express Shipment specified in the DHL Express waybill.

        2. T&C Subject Matter

        2.1. These T&C are a public offer and form a consensual type Delivery and Customs Operations Agreement in respect of Express Shipments by and between the Shipper/Consignee, the Express Carrier and the Customs Broker ("Agreement"). 2.2. Consignee of Express Shipments accepts the provisions of this Agreement for themselves and for other directly or indirectly interested parties, including the Shipper, by pressing a button, ticking a box or putting any other sign in the box "I accept terms and conditions of the Public Offer," as well as/or by any other means of actual confirmation of their consent when ordering goods at the Shipper’s website.

        2.3. Under the applicable legislation in Russian Federation Express Carrier and Customs Broker shall have the right to demand from Consignee documents and information necessary for international delivery of Express Shipments and customs operations in respect of Express Shipment, including those containing information comprising commercial, bank and other secrets protected by law, or other confidential information, and obtain such documents and information within the time limits ensuring observance of the requirements specified in the applicable legislation. Express Carrier and Customs Broker hereby acknowledge and confirm that the obtained information comprising state, commercial, bank and other secrets protected by the law or other confidential information must not be disclosed or used by Express Carrier and Customs Broker and their employees for their own purposes, handed over to other persons, except for the cases envisaged in the applicable legislation in Russian Federation other cases when disclose of the information is required for international delivery of Express Shipments and customs operations in respect of Express Shipment.

        Express-carrier and Customs Broker confirm that they would not store or by any means use the information acquired during completing their obligations according to the T&C unless such use is needed for fulfilment of the obligations and/or otherwise is stated by law.

        3. DHL Express Network Terms and Conditions of Carriage

        3.1. The Shipper and the Consignee acknowledge that normal DHL Express Delivery Terms and Conditions apply to carriage of goods via DHL Express network; the key provisions thereof that are essential for the Consignee are listed below: Deliveries and Undeliverables Shipments cannot be delivered to PO box address or postal codes only. Shipments are delivered to the Consignee's address given by Shipper (which in the case of mail services shall be deemed to be the first receiving postal service) but not necessarily to the named Consignee personally. Shipments to addresses with a central receiving area will be delivered to that area precisely. If the Shipment is deemed to be unacceptable, or it has been undervalued for customs purposes, or Consignee cannot be reasonably identified or located, or Consignee refuses delivery or to pay for delivery, DHL shall use reasonable efforts to return the Shipment to Shipper at Shipper's cost, failing which the Shipment is transferred to DHL and may be sold by DHL without incurring any liability whatsoever to Shipper or anyone else, with the proceeds of sale less service charges and related administrative costs to be returned to Shipper. Inspection DHL has the right to open and inspect Shipments without notice.

        LiabilityNakedSuede insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.

        Delayed Shipments and Money-Back GuaranteeDHL will make every reasonable effort to deliver the Shipment according to DHL's regular delivery schedules, however, these schedules are not binding and do not form part of this Agreement. DHL is not liable for any damages or loss caused by delays. Certain services have a money-back guarantee which provides for a credit or refund for delay of all or part of the Shipment’s transport charges in some cases. The Money-Back Guarantee Terms and Conditions are available on the DHL website (www.dhl.com) or from DHL Customer Service. Circumstances Beyond DHL's Control DHL is not liable for any loss or damage arising out of circumstances beyond DHL's control. These include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the Shipment, even if made known to DHL; any act or omission by a person not employed or contracted by DHL, e.g. Shipper, Consignee, third party, customs authorities or other government officials; "Force Majeure", e.g. earthquake, cyclone, storm, flood, fog, war, plane crash or embargo, riot or civil commotion, industrial action. International Conventions If Shipments are transported by air and involve an ultimate destination or stop in a country other than the country of departure, the Montreal Convention, or the Warsaw Convention as applicable, governs. For international road transportation, the Convention for the International Carriage of Goods by Road (CMR) may apply. These conventions limit DHL's liability for shipment loss or damage. Routing Shipper agrees to all routing and diversion, including the possibility that the Shipment may be carried via intermediate stopping places. Governing Law Any dispute arising under or in any way connected with these Terms and Conditions shall be subject, for the benefit of DHL, to the non-exclusive jurisdiction of the courts of, and governed by the law of, the country of origin of the Shipment, and Shipper irrevocably submits to such jurisdiction, unless contrary to applicable law. 3.2 Full text of the DHL Express Network Terms and Conditions of Carriage is available on www.dhl.ruwebsite.

        4. Customs Operations Terms & Conditions

        4.1. Customs Broker: 4.1.1 may performs customs declaration of Express Shipments; 4.1.2. may pay customs and other fees, including interest and penalty, in respect of the goods declared by the Customs Broker in the name and on behalf of the Consignee in accordance with the procedure established in the applicable laws; 4.1.3. shall inform the Consignee of the date of the goods arrival to the temporary storage facility (TSF) by fax or email; 4.1.4. shall perform other actions stipulated in the customs laws of the Customs Union and the Russian Federation as necessary to perform the customs operations as a person authorized by the Consignee to act in respect of the declared Express Shipments. 4.2. The Consignee shall provide comprehensive and accurate details and documents to perform declaration of the Express Shipments as stipulated in the customs laws of the Customs Union and the Russian Federation and provide additional documents at the Customs Broker’s request. All the documents required to declare the goods should be provided within ten (10) calendar days from the moment the goods arrive to the TSF. 4.3.The Consignee would take of formalities related to the frequency of receiving shipments at his own risk and cost 4.4.The Shipper and the Consignee guarantee that they have legal authority or other legal grounds for the Customs Broker to perform legally relevant actions on their behalf and shall be fully liable for providing comprehensive and accurate information in respect of the Express Shipments.

        5. Liability of the Parties

        5.1. The Consignee shall be liable for penal sanctions imposed on the Customs Broker as a result of the latter’s breach of customs regulations due to the Consignee’s failure to provide comprehensive and/or accurate information and documents, including inconsistencies in transported goods to their accompanying documents in terms of their name, quantity, other characteristics affecting due declaration, as well as the Consignee being late in providing those documents and information; and in that case the Consignee shall reimburse the Customs Broker all the amounts of such sanctions against a separate invoice. 5.2. The Customs Broker shall not be liable for lost profits or other consequential and contingent damages of the Consignee even if such damages are foreseeable or have been made known to the Customs Broker or the Customs Broker could or should have known about them. 5.3. The Parties shall be released from liability for full or partial non-performance of their respective obligations hereunder if it became a result of Force Majeure circumstances and those circumstances directly affected performance of this Agreement.

        6. Service Fees and Payment for Customs Operations:

        6.1. Service fees are determined based on the Customs Broker's rates as of the invoice date, including amounts of customs and other fees paid by the Customs Broker while providing services hereunder. 6.2. The Consignee must pay for the Customs Broker's services. 6.3. The Customs Broker reserves the right to withhold any goods of the Consignee at the latter's expense until the Customer Broker's services provided to the Consignee hereunder are paid in full.

        7. General Provisions

        7.1. Should the T&C and/or Agreement text change, the Parties agree to apply the T&C effective as of the date of consent specified in Clause 2.2.

    • Important Information

        • Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum

        • Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched

        • We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers

  • Service Update

    Brazil

    Purchases shipped to Brazil require a tax ID number (Cadastro de Pessoa Fisica - CPF). To avoid any possible delays, make sure you have this information available when DHL contacts you.

    Please note, orders over 2999 USD require formal customs clearance. We recommend that you hire a broker to ensure you comply as your purchase could be confiscated if you fail to do this.

    Canada

    Due to a 4% General Rate Increase (GRI), shipping charges to Canada have now risen and may be subject to change by our shipping partner.

    China

    As clearance procedures vary between Chinese gateways, please contact your local DHL on the telephone numbers below to receive further information.

    Call DHL from within China: 800 810 800 (from a landline) or 400 810 8000 (from a mobile).

    From the rest of the world:North China – 86 01 58601076East China – 86 21 55514777South China – 86 20 86669288

    Gaza

    All orders to Gaza are temporarily suspended. To ensure that you still receive your package, please select an alternative shipping address.

    Mexico

    If your order contains footwear, you must hire a licensed broker to clear customs.

    Saudi Arabia

    A copy of your Saudi National ID or valid resident permit (Iqama) must be provided to DHL when your order arrives at customs.

    Restrictions on jewelry

    We are currently unable to dispatch orders containing jewelry to Russia or China. In order to receive your jewelry purchases, we suggest that you arrange for your shipment to be delivered to an alternative destination.

     

Receiving Your Order

U.S. DOMESTIC SHIPMENTS

We offer two methods of shipment for orders dispatched via UPS.

You can choose to sign for your order upon arrival. This ensures your purchases are safely delivered to you. This option is best for customers who prefer the security of a signed delivery. If you are unavailable when your package arrives, UPS will leave a re-delivery slip.

Alternatively, you may prefer to waive the signature requirement and UPS will leave your shipment outside of the premises for your convenience. Please note, orders containing items of high value may still require a signature, even if you did not select to sign for your order on arrival. We realize this may be inconvenient but we would like to ensure that your purchases arrive securely.

When placing an order, the signature requirement is set by default; however, you can update your preference on the shipping page before proceeding to purchase. Please note, that if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur.

INTERNATIONAL & NOW ORDERS

A signature is required for all international packages delivered by DHL. We also require a signature at the time of delivery for our same-day service, NakedSuede NOW.

 

 

Insurance

  • NakedSuede insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.

     

Privacy & Cookie Policy

  • Privacy Policy

    NakedSuede  ("NakedSuede", 'we', 'our', 'us') and its subsidiary companies respect the privacy rights of its online visitors ('you', 'your', 'yours') and recognize the importance of protecting the information collected about them. We provide this statement (the "Privacy Policy") to help you to understand what we may do with any personal information that we obtain from you. This Privacy Policy guides how we collect, store and use the information that you provide us with. As part of our commitment to your privacy rights and security, our website has been certified.

    By providing your personal information to us, you signify your acceptance of this Privacy Policy and agree that we may collect, use and disclose your personal information as described in this Privacy Policy. This Privacy Policy is incorporated into, and part of, the Terms and Conditions, which govern, in general, your use of the website maintained and operated by NakeSuede (the "Site"). We will use your information only for the purposes set out below.

    Although we are committed to maintaining your confidence and trust in all of our activities with you, this Privacy Policy does not govern our collection or use of data about you through channels other than the Site.

    Please exit the Site immediately if you do not accept this Privacy Policy or are accessing the Site in a country or other territory where use of the Site is not permitted.

    We may need to update this Privacy Policy from time to time. We recommend that you regularly check this page to ensure that you have read the most recent version.

    Changes to the Privacy Policy are noted here:

     

    Date last revised: 15th August, 2015

      • Legal purchase age

      • Types of information collected

      • What personal information do we collect from you and how?

      • Use of cookies on our website

      • How personal information may be used, including anyone it might be shared with

      • Opt-in and opt-out provisions

      • How you can access and, if necessary, change the personal information NakedSuede maintains

      • Safeguarding your personally identifiable information

      • Links

      • Where and how to ask questions or file complaints

      • Your consent

  • Legal Purchase Age

    If you are under 18, we require that you inform a parent or guardian about NakedSuede's Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering with NakedSuede or placing an order with NakedSuede.

    Back to top

  • Types of Information Collected

    The following information is provided by NakedSuede to enable our online visitors to be fully informed of our Privacy Policies. The Site collects certain information when you interact with the Site. For example, the Site may collect "Personal Information" which is data that can be used to identify an individual, as defined by applicable law. The Site may also collect data that does not identify you specifically. The following is a list of data that we may collect and process about you:

    Back to top

      • Information that you provide by filling out forms on the Site. This includes information you provide when you register to use the Site; subscribe to any services offered on the Site including but not limited to interactive services (such as blogs, chat rooms, message boards, or other user forums); enter a competition or promotion sponsored by NakedSuede; complete a survey; or report a problem with the Site;

      • Your correct date of birth, which we may require that you submit accurately to ensure that you do not access the Site if you are not of a legal age to purchase items offered for sale on the Site;

      • Any information you may provide when you contact us or send us a correspondence;

      • Details of any transactions you carry out through the Site including the placement of any orders by you; and

      • Details of your visits to the Site including, but not limited to, your computer's IP address, password information, page interaction information, traffic data, location data, weblogs, and other data about the resources that you access.

  • What Personal Information do we collect from you and how we use it

    NakedSuede collects personal information in several ways when you place an order, buy a gift voucher for a friend or register for a service offered by NakedSuede. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfill your order.

    Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

    In addition, our Live Chat provider stores all chat conversations for 13 months. These transcripts are only accessed by NakedSuede for training purposes so we can enhance the service we provide. To receive a copy of your chat conversation simply request this when exiting Live Chat or contact our customer care team by emailing customercare@nakedsuede.com.

    Back to top

  • Use of Cookies on Our Website

    In common with many websites, we use "cookies" to help us gather and store information about visitors to our Site. A cookie is a small data file that our server sends to your browser when you visit the Site. The use of cookies helps us to assist your use of certain aspects of the Site. You can delete cookies at any time or you can set your browser to reject or disable cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Site.

    We may use information from cookies for the following purposes:

    We may connect the information that we collect through cookies with other Personal Information that you provide to us. Such purposes are:

    We may compile and report to third parties (such as advertisers) aggregate statistics about our users in terms of numbers, traffic patterns and related site information. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

    Back to top

      • Traffic monitoring, for example, the IP address from which you access the Site, the type of browser and operating system used to access the site, the date and time of your access to the site, the pages you visit, and the Internet address of the website from which you accessed our Site;

      • To recognize repeat visitors for statistical/analytical purposes; or

      • Anonymous tracking of interaction with online advertising, for example, to monitor the number of times that a banner ad is displayed and the number of times it is clicked.

      • To customize or personalize your experience of the Site; for example, so that we can greet you on the site by name;

      • For transactional purposes, such as credit card sales; or

      • To monitor your use of the Site in order to make our communications with you as relevant as possible; for example, by sending you email communications relevant to the parts of the Site that you visit most often or by letting you know about features of the Site that you have not accessed previously.

  • How Personal Information may be used, including anyone it might be shared with

    NakedSuede may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Your personal information may also be shared with other trading divisions within the NakedSuede group. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

    When you register with NakedSuede, you will be offered the opportunity to opt out of our email newsletter and other update services. If you choose to opt-out for this service, we will not send you alerts for new products, features nor enhancements; special offers; upgrade opportunities; contests or events of interest. However, if you choose to receive our emails from time-to-time we will use the information you provide to promote the products and services of our business partners or other companies within the NakedSuede Group via email or direct mail. We do collate information about site traffic, sales, wish list, and other commercial information which we may pass on to third parties but this information does not include any information which can identify you personally. We strive to limit use of your information to those offers that we think you would appreciate receiving. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs. If we change our policy on disclosure to others, we will inform you and give you the choice of opting out.

    In addition to disclosures identified in the purposes above, from time to time we may disclose Personal Information to

    Back to top

      • Our service providers and subcontractors, including our affiliates, retained to perform functions on our behalf or to provide services to us, such as warehousing and delivery; marketing and advertising; data processing; software development; website hosting and management; information technology and office services; legal, accounting, audit and other professional service providers; and further provided such service provider does not collect, use or disclose the personal information for any purpose other than to perform such functions or to provide services to us or as otherwise required by law;

      • Unaffiliated service providers with whom NakedSuede may subcontract, including website hosting companies, fulfillment companies and other third party service providers;

      • The prospective seller or buyer of NakedSuede's business or assets, including where NakedSuede or substantially all of NakedSuede's assets is acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;

      • If we are under a duty to disclose or share your personal data in order to: comply with any legal or regulatory obligation; respond to inquiries or requests from public authority; enforce or apply the NakedSuede Terms of Use and other agreements; permit us to pursue available remedies or limit the damages that we may sustain; or protect the rights, property, safety or security of NakedSuede, our employees, agents, contractors, customers, the visitors of the Site or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

  • Opt-In and Opt-Out Provisions

    When you register, you will be given the option to opt-out of subscribing to our regular update service.

    At all times, we will offer you the opportunity to opt-out of any service to which you have subscribed. Any email we send you will contain an easy automated opt-out link so that you can opt-out of that particular mailshot. Simply follow the indications in the email. Alternatively you can change your email preferences or opt out of all emails by logging into My Account. To opt out of direct mail service or updates, please contact aNAKEDSUEDE.COM customer care representative on US +1 877 551 5457 or by email atcustomercare@nakedsuede.com. It is not our current policy to share our customers' personal details with third parties other than as stated herein.

    Should you choose to have your name and personal data removed from our database altogether, you can do so by sending an email to customercare@nakedsuede.com or by writing to us at: NakedSuede, c/o Customer Care Department. 

    Back to top

  • HOW YOU CAN ACCESS AND, IF NECESSARY, CHANGE THE PERSONAL INFORMATION NAKEDSUEDE MAINTAINS

    If for any reason you are concerned that the personal information held by NakedSuede is not correct, please visit the website and, after logging into the site using the "Sign In" menu on the home page, your personal information will be made available for review and change in the "My Account" section. Only you or, upon your request, the Customer Care department, may access your personal data from the website using your password and User ID. Information may be changed online within My Details, Shipping Details, and My Preferences. You can change or delete saved credit card details each time you make a purchase. You will also be able to delete saved credit card details by adding or editing a shipping/billing address. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through customer finance check. If you prefer, you may contact us by email at customercare@nakedsuede.com and we will amend your personal details.

    Back to top

  • SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION

    The Site may contain links or references to other websites outside of our control. Links to other websites may use our Site logo or style as a result of a co-branding agreement. These websites may send their own cookies to you and may collect data and make use of that data in ways that this Site would not. Please be aware that we have no control over these websites and our Privacy Policy does not apply to these sites. We encourage you to read the Privacy Policies and terms of use linked or referenced in the websites you enter.

    As required, this Privacy Policy may be supplemented by additional legal requirements in jurisdictions where we conduct business. Nothing in this Privacy Policy or otherwise will create, or add to, any right or claim (whether legal, equitable or otherwise) that any individual or person may have at law or otherwise against the NakedSuede Group, the company or any third party or any of their respective directors, officers, employees, agents or representatives; nor will the existence of this Privacy Policy or its application impose or add to any obligations or liability upon the NakedSuede Group that the NakedSuede Group does not already otherwise have under law.

    Back to top

  • LINKS

    If you require further information about our Privacy Policy, please go to the Contact Us section of the web site and send an e mail to the relevant NAKEDSUEDE.COM department. If you wish to talk to aNAKEDSUEDE.COM customer care representative please contact us on: USA +1 877 551 5457. Calls from outside the USA will be charged at international rates.

    Back to top

  • WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS

    If you require further information about our Privacy Policy, please go to the Contact Us section of the web site and send an e mail to the relevant NAKEDSUEDE.COM department. If you wish to talk to aNAKEDSUEDE.COM customer care representative please contact us on: +1 877 551 5457. Calls from outside the USA will be charged at international rates.

    Back to top

  • YOUR CONSENT

    By visiting NAKEDSUEDE.COM, you are accepting and consenting to the practices described in this Terms and Conditions.

    •  

Cart